Frequently Asked Questions

Arrivals and departures

All guests can access their apartment from 15:00 on the day of arrival.

Check-in is self-service due to covid-19, and you will be given a smart key to enter the building. We offer site check-in personally, but social distancing measures must be observed.

Early check-in is available subject to availability and an early check-in fee. Contact our guest services team to book.

All guests must leave their apartment from 10:00 on the day of departure.

Late check-out is available but is subject to availability and a late check-out fee. Contact our guest services team to book.

About your apartment

Yes, the beds are made with fresh linen for your arrival. If you are staying over a week, there is weekly housekeeping.

We have 24/7 security at all sites.

Yes, we have free fast business-grade broadband in every apartment.

Yes, and we include washing tablets for two washes in the starter pack when you arrive.


Housekeeping is provided weekly for all stays over five nights. If you are staying a shorter period but would like additional housekeeping, we can arrange this for a small fee.


We have parking at most sites and can arrange parking for all sites. This is subject to availability and a daily charge.

Parties and events

We have a strict no-party or event policy. We do not allow birthday parties of any age, hen dos', stag parties, basically if it is any party we don't allow it. All apartments are monitored, guests who breach these rules will be removed, and the deposit and full stay fee will be lost.


We allow cats and dogs in all our apartments, with a max weight of 15 kg.

We charge a one-off fee of £50 for stays under seven days and £150 for stays over seven days for deep cleaning and carpet cleaning of the apartment.


You can have post sent to the apartment for stays over 28 nights.


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