Registered business number: 10934955 Charles Hope Apartments Trading Limited
1. General Information:
Check-in time - 3pm
Check-out time - 11am
2. Booking :
Upon completing your booking and receiving your confirmation you enter a contract with Charles Hope Apartments Trading Limited.
Upon confirmation, you will be required to fill in our pre-check-in form where will be checking your ID against your credit card and taking a security deposit (£150-£300 depending on the location). There is also a minimum age to check in for each property. See below minimum age and deposit for each property:
Birmingham - Minimum age 22 years and Deposit £250.00
Brentford - Minimum age 22 years and Deposit £150.00
Media City – Minimum age 22 years and Deposit £150.00
Canary Wharf - Minimum age25 years and Deposit £300.00
Reading - Minimum age 22 Years and Deposit £150.00
Kew Bridge - Minimum age 22 years and Deposit £300.00
Hounslow - Minimum age 22 years and Deposit £150.00
Stains - Minimum age 22 Years and Deposit £150.00
Southampton – Minimum age 22 years and Deposit £150.00
Salisbury - Minimum age 22 years and Deposit £150.00
Leicester - Minimum age 22 Years and Deposit £150.00
Manchester Townhouses – Minimum age 25 years and Deposit £250.00
Uxbridge - Minimum age 22 years and Deposit £150.00
Additionally, we do not accept guests living within a 20 miles radius of the property address.
If you have booked a prepaid rate, the same card used for the payment must be presented for the pre-authorisation on arrival.
Please make sure that the name on the credit card used for the booking corresponds to the lead guest staying at the property. Otherwise, you may be re-charged on a card you have provided during the pre-check-in, and the original payment will be refunded.
We operate a strict no gathering or party policy.
The price quoted is for whole stay duration and is inclusive of VAT.
Prior to the booking being confirmed, rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking.
VAT is charged at the rate in force on the earliest of the date of payment, the date of arrival or the date of invoice, unless the VAT rate changes during your stay.
4. House rules:
It is not permitted to:
5. Stay inclusions:
Each apartment will include the following in the nightly rate:
Payment in full is required at the time of booking unless otherwise agreed. If payment does not reach us at the required time, we reserve the right to suspend or cancel any booking made.
7. Booking cancellation conditions:
Your entitlement to cancel your booking will depend on the reservation type that you selected, as set out below.
Non-refundable bookings are offered at a reduced rate, but this is on a ‘no-cancellation’ basis. Accordingly, no refund will be made in the event of cancellation of a non-refundable booking and you will be charged the full amount of the booking.
Fully refundable bookings:
Fully refundable bookings can be cancelled, subject to our cancellation terms. Your ability to cancel will be displayed on the website before you select your rate and will be explained to you by the booking team for Offline bookings. Cancellation terms for fully refundable bookings are as follows and are based on notice given prior to the scheduled day of arrival:
In the case of a no show, apartments will be held until 1am the day after the scheduled arrival, at which time your booking will be cancelled, and the above cancellation charges will apply.
9. Health & Safety:
We take the health and safety of all our guests seriously. On arrival you should familiarise yourself with the layout of the apartment and building and the health and safety procedures as detailed in your apartment.