Charles Hope Brentford Launches Digital Concierge Kiosk
Charles Hope Brentford is proud to unveil a new Digital Concierge Kiosk — an innovative addition to the building, designed to make every guest's stay more seamless, connected, and enjoyable. Developed in partnership with We Know Group, the kiosk provides guests with instant access to information on local and national transport, including train and bus timetables, all from one sleek and easy-to-use platform located in the Brentford lobby.
One of the standout features is the ability to book Uber rides directly from the kiosk — no app required. Guests can choose from an instant booking, or schedule a ride for later, as well as pay by card or contactless. The kiosk will also provide guests with real-time updates about their driver via a web-link.
Guests can also order food using UberEats from local restaurants via the kiosk without the need to download an app.
Travel planning is also made simple. Guests can check real-time flight information, plan public transport journeys, compare routes, and even purchase tickets on the spot. And with multilingual support and 24/7 functionality, it’s built to support international travellers at any time of day or night.
Digital Concierge Kiosk
“We’re absolutely thrilled to introduce this level of innovation to our guests,” said Stephanie Collins, Director of Guest Services at Charles Hope Brentford. “The Digital Concierge Kiosk is a true game-changer — it gives our guests more freedom, better access to the city, and makes it easier to plan and enjoy their stay, all at their own pace.”
Charles Hope Brentford is among the first in the UK to bring this kind of smart, interactive technology into the guest experience — a move that reflects the property’s ongoing commitment to blending hospitality with innovation.
