Charles Hope Brentford Launches Full-Service Digital Concierge Kiosk
Charles Hope Brentford is proud to unveil a new Digital Concierge Kiosk — an innovative, full-service solution designed to make every guest’s stay more seamless, connected, and enjoyable. Developed in partnership with We Know Group, the kiosk goes far beyond check-in or basic information. It acts as a 24/7 digital assistant, giving guests instant access to transport, entertainment, and travel tools — all from one sleek and easy-to-use platform in the lobby.
One of the standout features is the ability to book Uber rides directly from the kiosk — no app required. Guests can choose to go now or schedule a ride for later, pay by card or contactless, and receive real-time updates about their driver via a web link. For those wanting to make the most of their time in London, the kiosk also offers instant access to a wide range of tickets for city tours, attractions, and West End theatre shows, complete with live seating maps so guests can pick the perfect spot.
Travel planning is also made simple. Guests can check real-time flight information, plan public transport journeys, compare routes, and even purchase tickets on the spot. And with multilingual support and 24/7 functionality, it’s built to support international travellers at any time of day or night. A downloadable eSIM feature will also be launching soon, offering guests fast, hassle-free mobile connectivity.
Digital Concierge Kiosk
The Digital Concierge Kiosk is designed to take pressure off front-of-house teams while enhancing service levels. It’s completely free for the hotel to host, with no setup or ongoing costs — and even generates additional revenue through commissionable bookings.
“We’re absolutely thrilled to introduce this level of innovation to our guests,” said Stephanie Collins, Director of Guest Services at Charles Hope Brentford. “The Digital Concierge Kiosk is a true game-changer — it gives our guests more freedom, better access to the city, and makes it easier to plan and enjoy their stay, all at their own pace.”
Charles Hope Brentford is among the first in the UK to bring this kind of smart, interactive technology into the guest experience — a move that reflects the property’s ongoing commitment to blending hospitality with innovation.
